TERMS & CONDITIONS
CUSTOMER CARE
Welcome to Nana's Knits! We are committed to providing you with exceptional customer service and ensuring your shopping experience is seamless and enjoyable. If you have any questions, concerns, or inquiries about our products, shipping, returns, or any other aspect of your order, please don't hesitate to reach out to us. We're here to help and ensure your complete satisfaction. You can contact us at nanas.knits.shop@gmail.com. We aim to respond to all inquiries promptly and provide you with the assistance you need.
Thank you for choosing Nana's Knits. We appreciate your support and look forward to serving you!
PRIVACY & SAFETY
At Nana's Knits, we take your privacy and security seriously. We are committed to protecting your personal information and ensuring a safe shopping experience. We use the latest security measures to safeguard your data and protect it from unauthorized access, disclosure, or misuse. We collect only the information necessary to process your order and deliver your purchase. This includes your name, shipping address, email address, and payment information. We do not share your personal information with third parties except as required by law or to complete your order (such as with shipping carriers). Payment processing is handled by secure third-party payment processors. We do not store your credit card information on our servers. All payment transactions are encrypted and processed securely.
PAYMENT METHODS
We accept the following payment methods:
Credit / Debit Cards
PAYPAL
SHIPPING
Handmade knitwear: We hand-knit every piece to order and currently ship within Cyprus only, via ACS Courier (2-5 business days, flat rate of 4.50 EUR, free over 120 EUR).
Print-on-Demand items (posters, prints, stickers): These are produced and shipped worldwide by our print partner, with a flat international shipping rate of 9.99 EUR and delivery in 7-20 business days.